Established in 2016, YaMarkets offers a comprehensive trading environment for Contracts for Difference (CFDs), encompassing FX currency pairs, stock indexes, metals, and energy. Our clients can engage with these CFD products through MetaTrader 4 and MetaTrader 5 or via Web Trader. We are a retail brokerage registered in Vanuatu, extending our services to the global market.
Indeed. To facilitate credit card deposits, it is essential to pre-register the card image with Shufti, our automated authentication system, accessible from the Client Cabinet. Alternatively, if automatic authentication is unfeasible due to the absence of a camera, you may transmit a selfie holding your credit card and ID to our support team via email.
Even after invalidating or renewing the credit/debit card used for deposit, it remains possible to withdraw funds to the original card. This withdrawal is contingent upon the information maintained by the card company. However, the specifics may differ depending on the card company, hence it is advisable to verify with them.
The ability to transfer funds may be restricted when there are ongoing positions, particularly if the transfer amount equals or surpasses 90% of the effective margin. Please reassess the amount and attempt the transfer again.
Clients holding a live account can maintain up to 3 demo accounts without any expiration. To establish a demo account without a defined expiry, kindly contact us and provide specific details.
Several factors may contribute to this issue, including limitations based on the card type, input errors, browser compatibility, or restrictions imposed by the card company. Verify your card's status and, if necessary, communicate with the card company to address any restrictions.
No, there are no fees associated with deposits or withdrawals made using a credit or debit card. Please refer to the details provided for alternative withdrawal methods.
Refund procedures exhibit similarities between credit and debit cards. However, immediate deductions occur with debit cards upon usage. Refunds are directly linked to the card and will be reimbursed to your bank account.
If you are interested in joining our Introducing Broker (IB) program, kindly complete our form. For inquiries about our IB program, please contact our partner team at [email protected].
Please ensure your withdrawal details are correct and try again. If the issue persists, contact support for assistance.
Please double-check your withdrawal method and ensure your account is properly funded. If you continue to face issues, reach out to our support team for further assistance. Hope this solves your problem.
Withdrawals may take some time to process. Please allow a few business days for the transaction to complete. If the delay persists beyond this timeframe, please contact support for help.
You can choose from various withdrawal methods available in your account settings. If you need guidance, please refer to our FAQs or contact support for assistance. Hope this solves your problem.
You can choose from various withdrawal methods available in your account settings. If you need guidance, please refer to our FAQs or contact support for assistance. Hope this solves your problem.
Your withdrawal history can be viewed in your account dashboard. If you need further assistance or have specific inquiries, please contact support for help.
Please ensure you've uploaded the correct documents and follow the instructions carefully. If you encounter any issues, contact support for assistance. Hope this solves your problem.
Make sure the documents you're uploading are clear and meet the verification requirements. If you need assistance, please contact support for guidance.
Refer to our verification requirements in the support section or contact support for clarification. Ensure you have the necessary documents before proceeding.
Verification may take some time. Please be patient, and you'll receive an update once the process is complete. If you have any urgent concerns, please contact support for assistance.
Your withdrawal history can be viewed in your account dashboard. If you need further assistance or have specific inquiries, please contact support for help.
If you encounter any difficulties during verification, please reach out to our support team for prompt assistance. We're here to help you through the process.
Please ensure you're using a supported payment method and your account is properly funded. If you continue to experience issues, contact support for assistance.
Double-check your payment details and try again. If the problem persists, contact support for help. Hope this solves your problem.
Review the available deposit methods in your account settings or contact support for guidance. Choose the method that best suits your needs.
Deposits may take some time to process depending on the chosen method. If the delay is prolonged, please contact support for assistance.
Refer to our deposit FAQs or contact support for information on deposit limits and associated fees. Choose the option that aligns with your requirements.
Please try refreshing your browser or clearing your cache. If the problem persists, contact support for technical assistance. Hope this solves your problem.
Double-check your login credentials and ensure you're entering them correctly. If you're still unable to login, contact support for further assistance. Hope this solves your problem.
Slow performance may be due to various factors. Try closing unnecessary tabs or applications and refresh the platform. If the issue persists, contact support for help. Hope this solves your problem.
Ensure you have a stable internet connection and try executing the trade again. If you encounter errors, contact support for assistance. Hope this solves your problem.
Explore the help section for tutorials on charting and market data analysis. If you need further assistance, contact support for guidance. Hope this solves your problem.
Please describe your issue in detail, and we'll do our best to assist you. Contact support for personalized assistance..
Explore the help section for tutorials on account settings and features. If you need further assistance, contact support for guidance.
Check out our educational resources or contact support for guidance on trading strategies and concepts.
Refer to our glossary or educational materials for definitions and explanations. If you need further clarification, contact support for assistance.
Contact support with details of your concern, and we'll provide personalized assistance to resolve it.
